Role Overview
• Full Time employee, for regularization after successful initial 6 month tenure
• Directly reporting to Head of Operations
• Currently work location: work-from-home interim. Team huddles over zoom.
On site meetings and programs will be duly advised.
Job Purpose
Manage day to day customer requirements including primarily acquisition of new
customers including customer care
We will count on you
• Oversee Customer Care from Acquisition to Customer Support
• Calling diligently NEW customers to adopt and use our mobile application
• Manage time and data resourcefully to hit targets
• Creative outreach to various associations that can potentially have large
customer base who require Doctors and general medical services
• Creative outreach via other digital platforms including but not limited to social
sites to ensure brand visibility
• Active in exercising brand awareness in all possible engagements physical
and online
• Pro-active in introducing new strategies to enhance brand retention to new
and current customers
• Drive app adoption and usage of customers
• Care Management for a remarkable customer experience
• Project Management/Contract Management for specific projects relating to
Customer Drive/Customer Acquisitions, Projects and events
• Reporting: provide updates on Pre, Actual and Post activities related to
customer engagements
• Lead the Administrative support to ensure customer satisfaction and
business growth
What you need to have
• Degree/Bachelor or equivalent
• At least a solid experience in Corporate Environment
• At least a solid background in Health and Wellness related
What makes you stand out
• Business acumen & strong negotiation skills
• Tech savvy on tools relatable to customer care and acquisition
• Interest and drive to learn
• Team player and collaborative
• Willing to pitch in ideas and executions for the success of the overall business
• Customer obsession and satisfaction mindset
• Mature and able to work under pressure to meet tight deadlines
• Pro-active and self-motivated individual
• People management skills with excellent initiatives
Ideal Soft Skills include
• High-level communication skills
• Stakeholder Management Skills mindset
• Proven ability to negotiate
• Experience with design and implementation of business operations strategy
• Ability to manage conflict to a resolution
• The ability to self-motivate and motivate a team
• Experience working towards and exceeding targets
Opportunity
• Due Assessment before long term and Career expansion
• Further career growth and network expansion
• Team leadership subject to performance evaluation
• Employee Shareholder for longer tenure of employment
This role will be within Operations Team and will have direct line to Head of
Operations to support overall Business.
Remuneration
• Available for negotiation during offer stage
• FREE Fixed mobile line, post paid, paid monthly by haws
• Additional allowance for WFH set up of Upto PHP2,000/month
• Offer variable upon assessment, dependent on skills and experience.
About haws
haws – Health And Wellness Solutions empowers customers as well as healthcare
providers to a new CARE model re-imagined to address evolving customer needs
influenced by digital transformation. With the enhanced health literacy of most
communities, haws made health care accessible to customers by bridging
geographic, socioeconomic and physical barriers to care through bypassing health
facility lines. haws is available for download in apple store and google play for FREE,
giving access to book medical appointments for: (1) Tele-consult; (2) haws Call; (3)
Clinic Visit. haws is ready for service, ready to serve your on-demand health and
mental care that co-exists with traditional clinic visits booking. haws – Health And
Wellness Solutions, Beyond Telemedicine, is where technology meets health care. Get
into haws for more information and join haws community , stay connected to see
more about how haws can help you care for yourself, your family and loved ones,
wherever they may be.
Interested applicants kindly fill in the form below.